Refund policy

Returns

Should you not be completely satisfied with your purchase, we will accept returns for up to 30 days after receipt of your order.  We can offer a full refund on the cost of your items, as long as they are returned in a fully resalable condition, with original packaging intact - items cannot be returned once they have been used.

Please note The Great British Yarn Company are unable to accept responsibility for the cost of returning the items to us. When returning an item, please include your name and original order number so we can locate your order.

We will endeavour to process your return within 7 Working Days of receipt of the item.

 

Our Returns Address is:

Returns Department

The Yarn And Craft Company Stamford

T/A The Great British Yarn Company

63 Barrowfield Drive

Stamford

PE9 3DB

 

Please note, we are unable to accept returns of Digital & Physical Patterns.